Telkom Disappoints

Received an SMS from Telkom on the 6th of April, promising to refund me with the amount of R700 which was debited without my consent on the 26th of January, 16 days later and still waiting. Upon investigation I was advised my case has been closed case no ***8 by nthabiseng phasha. E-mails were sent from the store manager of the Telkom store in Chatsworth to the Telkom head office which still has not been read blatant disregard for even the store manager Apparently the case was closed because the refund was done already, but certainly not in my account. All I want is my own money!!! Four months for a refund. You are the worst service provider ever!