Telkom ,disappointment , the let down and false promising network

Such a waste of time and money , every month end, a HUGE bill expecting a service to be provided and you get let down , after numerous calls, regarding the network in johannesburg city deep , they have finally given me feedback , the tower was vandalized in July and they are attending TO it , I repeat July , it takes them close to 5 months to give that information to a customer , when would it be solved?......... no idea, should I put my payment on hold until it's resolved .............................. I will get 100 messages how my account is overdue due , if not paid I will be handed over and my house with all the belongings will be attached How does a person generate an income, if we do not have access to our R1300 device and plan , we pay for a service and get non stop disappointment, the false adds and empty promises, telkom wake up ,how does a network provide not provide a network yet still takes full advantage of people's money