Telkom disappointment

I have been a Telkom Customer for almost 2 tears now, this is a mobile account and while the signal is good and the general coverage is adiquite, the accounts department are absolutely *********** My account has been suspended now for a month, i have not had access to the data on my plan , but i am expected to pay for the data that was on the plan? how does that work? I haven't received it so why do i need to pay for it, yes this is a contact and as signed to pay you you are responsible for providing me a service which you have not provided for the last month. I am very disappointed in Telkom I will not lie, cant wait for this contract to end so that the constant headache will end as well.