Telkom disappointment

Good day "Hallo Peter" About 2 weeks ago I qualified for a new telkom contract. I was very exited and took the Combo deal. That includes- Notepad with mouse (very disappointed I thought the Notepad was a Laptop I got over it) Tablet Router and a Bag with other goodies. I first set up the Notepad that took me 2 days. and than I took the tablet and on the very first day the tablet went off by it self and did not want to go on again till the next day after I phone the telkom shop they told me it is because I was down loading to much on the Tablet on the first try. Okay I understand. On the next day I worked on the Tablet again and again it went off by it self and left the tablet That evening I tried again to put the tablet on and it did not want to go on. The next day I Phoned the store and they told me to phone the nr on the box and I said no and took the tablet back to the telkom store. By know I phoned and corresponded by phoning the store and by WhatsApp messages. By the store they phoned the nr on the box and gave me the phone and spoke to the gentleman he ask me to sent the code on the box by email and I did that on the email they sent back to me they told me to take the tablet to their nearest Mecer branch that was in Montague Gardens. By email I said no. Why must I travel to them to sort out my Tablet. On the Phone with the gentleman from Mecer he told me to go to the store where I got the Tablet. By this time I already went to the bank and change my bank app to the Tablet and sorted out my WhatsApp on the Tablet. On Friday afternoon when the Tablet went off again I phoned the store and the lady said she will come back to me before the end off the day and she never did. Saturday morning I went to the store and had to wait for some time for the supervisor to assist me because she was busy with another client. When she assist me all she told me is that they have to sent it away and it will take 7 to 21 days, I was very upset because the tablet was not in us for more than 4days so I wanted them to give me a new one, after I left the Tablet by telkom store on Monday afternoon I phoned them to ask what are they going to do they have not done anything yet and I ask them have they tried to put on the Tablet and they said no. I could not belief it, only late the Monday afternoon they phoned me and tell me they can see my problem and that the Tablet is not freezing. I told them I never said the Tablet is freezing up.... Know they have my Tablet with all my details and my bank app and I ask them how must I do my work because I have to pay people and I losing work!!!!! All they tells me the whole time is that they are sorry ???????