Telkom disappointment

I am very disappointed in Telkom. They approve my 10mb unlimited home contract on the 8th of august 18. Telkom tells me a tech was as my house the 21th what lies. Today on the 30th of august the tech phones , sorry but we can't install a line at your house everything was ****** at your complex. Tells us he phoned before many times a lie again. The shop across my house has a telephone line even the butchery even the lady down the street on the corner. They can make a plan but looks to me customer satisfaction isn't a top priority only easy jobs.Roll out fiber and get rid of the old copper you know our country likes *****ing copper. Why tell me I can have the deal then tell me I can't. The tech didn't even come and meet me in person. Now I know I am going to get charged for no service again.