Telkom... disappointing their customers and don't even think to up their services

I did an upgrade on the 29th November... telkom uses Skynet as their courier company... the parcel was delivered to skynet durban on the 4th December... it's the 18th December and after numerous calls to telkom requesting assistance to track and deliver my phone... still no phone and it just leaves me a very very angry customer. All the customer service agents do is escalate the issue and nothing else .. When I ask to speak to someone higher so that they can assist I am told it's against company policy... they can only mail the team leader and ask them to call me.

It's really really sad the service customers get.

Personally I would not recommend telkom to anyone... their customer service sucks and they are well aware that sky net courier company is an issue but they still use them and continue to frustrate their customers ...