Telkom Disappointing Attitude from a major service provider

<p>I had a prepaid line with telkom from 2007. I had an issue with my phone as the language changed to Isizulu and I could not recharge since my last recharge in May 2016. On the 18th August I called the operator - 10210 to recharge my account as I had a problem with the language barrier. The call was disconnected after giving my voucher numbers and i could not get through. On the 19th August I found that my line was dead. I called 10210 to find out that my line was disconnected midnight and that I should have recharged the previous day (18th Aug) I tried explaining the many problems I had and questioned why didnt Telkom send me the SMS reminder on my line to recharge like they did for the many years I had the line. The operator insisted the service is terminated and no way will it be reinstated as the Telkom Prepaid service is not profitable to them. The courtesy reminders also cost Telkom money aswell. I must now order a new line, and they simply refused to reinstate my line!!! This is a very poor service and attitude from a major service provider which simply does not care about its customers and I do not care how many million free minutes I will get but I will never order anything or deal with telkom again. Telkom has forcefully disconnected me. If Telkom knew that it was not profitable, why did they offer such a service, and why didnt they inform existing prepaid customers that they are no longer offering prepaid services or we wont be sending out reminders to recharge your account like we used to or that we will change your language and make it difficult to recharge your phone? I would like a refund on the unused vouchers i bought. Thank you for a no good service! </p>