Telkom Disappointing again

My Telkom account was in arrears and needed to be settled before being sent to a collection - however telkom made no effort to notify me prior to sending my personal information to a third party this is the second time they have done so. The agency they use "Alpha Collections" doesnt have s****ed staff nor a fully operational call centre as i've trued contacting them on several occasions to check up on the status of my account after paying the amount specified.

There has been no change in the status of account with telkom sicne paying them and my credit status is obviosuly still in the balance. I have since tried to calling the provided contact numbers on the website and the numbers in my call history to no avail. This for obvious reasons makes it seem like I have been ****med and my debt to telkom is still hanging in the balance. If I app**** for a loan, rental or a job at this point a negative credit history woudl be reflected and I cant even get assitance from the collections agencty and telkom once again has washed their hand of sufficiently helping their client after they've signed the contract.

Telkom has systematically removed client services from their branches but cant seem to provide a meaningful and useful alternative.

I am not happy and have no means to access decent customer service.