Telkom - Disappointed Customer

I have been trying to contact Telkom via their chat which is not working since the 30 April 2021,until current . I have also tried calling them and waited for over half an hour with no one answering my call from the 30 April 2021 until current. I have logged into my profile and found that there was no statement available for April 2021 for me to pay. Telkom this is not on as when customers want to pay there bills on your site how do they if there is no bill available, also I am upset as I will not be liable to any interest added on my account. Kindly resolve asap. Very disappointed with the service and not be able to reach anyone.