TELKOM DISAPPOINT ONCE AGAIN! REFERENCE 39CRK14071

My land line stopped working on Monday 13 July 2015. This meant that I also do not have internet connection as my WiFi is connected to this line. I phoned Telkom on Tuesday 14 July to report the fault and was given a reference number 39CRK140715. I have been phoning Telkom every second day since then and each time I am told by the call centre consultant that the fault report has not been passed onto a Technician yet! I called again this morning, Wednesday 22 July to request progress and was given the same response again! The Consultant then agreed to escalate the complaint and has given me another reference number 712512.. Given Telkom's record at not attending to fault reporting, I can only guess how long it is going to take them to attend to this problem. Then they have the nerve to request that I respond to a survey on their service! The rating is a fat O!