Telkom Disappoint Internet Connection.

We have had the same internet disconnection twice a day for the past 3 days and the frustrating part is that we work from home, this has inconvenienced me plus my partner's work. I called Telkom customer service, came across agents that were only able to send APN settings after I explained to them that 4 SIM cards are experiencing the same thing twice a day. 1st Agent: Sent APN settings that did not help and waited till internet connection came back after an hour and 30 mins. 2nd Agent: I spoke with today sent APNs that did not work however transferred me to Fixed Line support even though I called prepaid department, had to be transferred to another department and IRV requested an Auth code that I was not given. Called 6 times today without being happened and am still sitting here waiting for the internet to come back like it kept on doing for the past 3 days. I have to deal with a back log of work that is really frustrating cause I can't even login. The agent told me that they cannot transfer me to the TL because they only communicate on WhatsaApp, I am so disappointed with the customer service that is *********** and worse part is that she told me they do not have a TL managing them.