Telkom Disappearing Data 5 gigs

<p>I have a Telkom Broadband contract with ISDN ********** 242 in respect of 1 x Smart Broadband Wireless 5 GB + Huawei B315 at R 199 per month<br />Invoice Number: ********** 406 - Invoice date: 1 April 2017 reflects that Telkom charged me R 1 820.39 data fees<br />I have disputed this amount and was provided with Reference Number: ********** 94<br />I requested Telkom to please provide me with itemised billing to indicate to me when according to Telkom I supposedly used data totalling R 1 820.39.<br />When I entered into this data contract I was informed that I am limited to the 5 GB of data day time and 5 GB night surfer. I was furthermore informed that Telkom had set a spend limit of R 500 should I require to purchase more data.<br />I trust that Telkom will truly assist me in this matter and not simply do as they usually do - send a sms claiming that the matter is being investigated and then they do not give any feedback regarding their 'investigation'. I want full details in their feedback. They seem to comfortably respond from behind an anonymous email address, I want a real person to communicate with me and explain what is going on.<br />Ms Beverley Petzer</p>