TELKOM DIRECT/EXPRESS CHATSWORTH CENTRE "REFUSED" to help me

I called telkom and told them that my iPad which is on contract stopped working and just went blank. I mentioned that it is on month 20 of 36 they said I should take it to the store. I called telkom twice to confirm this and they still said take it to the store. I took it to the store I bought it from(TELKOM EXPRESS CHATSWORTH CENTRE) and they refused to let me in. They said there is no technician so I said I dont mind leaving it here but I really need this for my work. They sent me to the telkom direct upstairs of chatsworth centre so I went. Waited almost an hour only to be told that it passed 12 months and they won't be able to check this for me. So I said I dont mind leaving it in the store and paying additional fees and even repair fees and she said she still cannot help me and that I should take it to istore. I some how think they could have atleast done SOMETHING to help a customer who has 3 contracts with them, but sadly just a bunch of *********** and poorly skilled staff. They couldn't even answer vital questions and all I heard was I'm not sure...im not sure...she couldn't even try to find out from someone and be better informed. Such a shame. Would have paid for less if I got the iPad from istore on terms. Would have even gotten 2 iPads by now even...