Telkom Direct Wonderboom pathetic service

Had issued with Sim following error message "not registered network", sought assistance at the Telkom Direct Wonderboom store, Vivian Moloi provided assistance by doing a sim swap, the new sim was only activated several hours later. Vivian Moloi, very rude and arrogant, deleted my number from the network, prior the sim swap, as a result all data and airtime deleted. Contact the store today, 07 Feb'22, spoke Pricilla she worst then Vivian in providing assistance. Will submit an official complaint to ICASA.