Telkom Direct Stores - Shocking Service

I received a faulty Huawei E5186 modem with my Telkom LTE package, i went to the Rosebank Mall Telkom Direct store today to return the device and hopefully get a replacement, this is what happened: <br> <br> 1. The store did not have stock. <br> 2. They had no idea and couldn't give any indication as to when they would have stock. <br> 3. I was told to try their other stores (Fourways Crossing and Cresta) both of which are far away so i requested they contact the stores to find out whether they had stock so not to waste more money travelling there for no reason... Not to mention the time wasted. The consultant i dealt with refused to do this and told me \Telkom stores do not answer their phones because they are too busy and most of the time it is just people phoning with complaints". This from a telecommunications company is a real adverti*****t isn't it? <br> 4. I attempted contacting the Fourways Crossing and Cresta store at least 5 times each. No answer. <br> 5. I contacted the 8ta customer care line and was told to go to one of their stores. <br> <br> So now i am without internet and left completely stranded by my service provider. Seriously disappointed! <br> """