Telkom Direct Stores are not willing to help

So my modem stopped working.<br> My dad takes the modem to the Telkom direct store.<br> The lady tells him they cannot do anything without the receipt.<br> They just didn't want to help.<br> He has the contract with the date on it.<br> Now correct me if I am wrong but if you providing a service shouldn't people find ways to help the customer.<br> But I see that Telkom Alberton has the attitude of just refusing to help.<br> In my opinion I think it just laziness.<br> Somebody might fall down and die if they have to click an extra button.<br> <br> Thanks for absolutely nothing Telkom.<br> Its so sad that there are no other options in my area.