SS
Shaun S

1 reviews | Active since Jul 2015

18 Nov 2015, 18:57

Telkom Direct/Mobile shops not answering phones.

Hi<br> <br> I have called all the numbers I could but NO ONE seems to be able to help... I am trying to find a Telkom store with stock on the iPhone 6s Plus 64GB Gold.<br> The Telkom Mobile/Direct stores doesn't answer their phones at all.<br> Telkom 10213 can't help me because they don't provide the 64GB iPhone 6s Plus.<br> I live far from Johannesburg and I can't just drive around aimlessly looking for a shop that has stock, I need to call a shop find out if they have stock or not and go there and get my phone if they do(the way it should be) but no I have to waste 3 hours on the phone waiting for the sales line to pick up just to find out they can't help me..You are one business no? Get someone permanently employed at telkom shops to answer the phone so we can get some customer service. I really hate to use this but as a last resort I am forced to do it. PLEASE tell me where in Johannesburg I can just go pickup the iPhone 6s Plus 64GB Gold

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Replies (1)
Telkom
Telkom's reply18 Nov 2015, 19:55
Official
Hello Shaunvstaden,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169184.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media