Telkom Direct Alexandra Mall

Telkom direct Alexandra Mall.

I bought a laptop the 1st November 2021 and it was not working when I get home, i then returned the laptop the following day on the 2nd of November and at Alexandra Mall Kgabo assisted me he told me he will find the replacement. After 2-4 days, the following day he came back and told me I must come to get my replacement when I arrive at the store there was a lady called Jessica who denied doing an exchange for me because it is a different branch issue. I should have been told this 5days ago when I brought a laptop. Now I am told that a new laptop will have to be sent for repairs, it was not even running windows when I switch it on. I feel that I have been sold a faulty laptop and I'm being denied my rights to exchange within given parameters just because it is another branch.

My rights as a customer are being violated, the manager Diana also sending me emails that a technician have to be called instead, i must now wait longer get inconvenience because of their own faults.