Telkom digs in for ****py service to the bitter end.

I have three contracts with Telkom. All three were requested to be cancelled 31 August 2018. Bianca Delo (rententions agent) processed the cancellations. I paid R14000 in fees. On 1 August i see that my LTE service is no longer active. I called Telkom at 06:30. I was told that an email would be sent and I should be up and running by midday. That never happened. Called twice more that day - told the same story. The last time I called on the 1st I was told that we could call through to a manager but that they'd already left the office. I was promised a call back from Lungelo (TL) the next morning. To my surprise Lungelo did not call me. I called at midday and was told that the matter would be escalated. I had also been emailing the rententions agent directly but she has since stopped responding to me. I am currently on the latest call where I have been told that a manager will be contacted. I said that nothing is happening and asked to be put through to a manager. I was told that I would be put through to Jabulile. I expect that I have been placed on hold, awaiting the 60 minute time limit on Telkom calls, after which I will be cut off.

This is just one of sooooo many issues I have had with Telkom. I can easily now say that their value-for-money products are just not worth the terrible service. Since being a loyal Telkom customer, I have over-charged, billed incorrectly, not billed, throttled even though I was told I wouldn't be.

DON'T USE TELKOM! SAVE YOURSELF!