Telkom did not process my order!

I app**** to have a Telkom line and ADSL connected at my home. I went to the store to get the ball rolling. The consultant informs me that I need to fill out some forms and pay a fee of R700 to get the process going - I paid the fee in store on the same day. The consultant then informs me that there will be a 3 week waiting-period. Fair enough. Two weeks later, I received an invoice from Telkom indicating that I've paid the R700 fee. Three weeks pass and still no communication from Telkom regarding my order. I go back to the store to find out what's happening with my order... The same consultant informs me that my order hasn't been approved because I have not paid the deposit!!! WHAT! I then produce the receipt I got from the store on the day I paid AND the invoice Telkom sent me... The consultant then checks with the accounts department and miraculously, it turns out that I have actually paid! My order is now being processed, THREE weeks after I've ordered and paid! Really bad service for a first-time customer! I probably have to wait ANOTHER 3 WEEKS before anything gets done. Really disappointed.