Telkom did not place order now I have to wait

<p>My partner requested adsl line installation many weeks ago, but we recently found out that the agent never placed the order so when he phoned back they had to place the order for the line again... we wanted the line installed 1 Sept ot 2 Sept but now we have to wait until 17 Sept.... I will be home 1 and 2 Sept and thus we wanted it done then....i think Telkom should make a plan to install it 1 Sept or 2 Sept due to your error... order was placed by John Sherwood from cell 0.7.2.3.4.2.1.2.5.6</p>