Telkom did not arrive for installation

<p>Telkom made an appointment for this morning between 8 and 12, I phoned (waited for 45 mins on my cellphone) to customer care, at which point they told me that the team is on their way. It is now 15h00, and I've been waiting on the line for 1.5 hours to find out where Telkom is, and nothing is happening (neither is Telkom ariving, nor is there a consultant answering the phone). Please tell me what to do now, and next time provide me with the number of the technician so that I can phone them directly and find out what time they will be installing.</p>