Telkom did it again!!! This time, I got a very rude agent, who contradicts herself in her statements

Guess what!!! Telkom did it again! Blocked my account for the second time in a week, when I ask, they tell me there’s an amount that was not accounted for that they now added, and since the debit order is only going on end of March, and can only wait until end of March for my account to be reinstated. This coming from a rude lady who kept contradicting herself in her statements, and refused for me to rate her services after the call. She deliberately put me on mute so that I cannot rate her service after the call, after which, the system automatically redirected me to the default menu-either she did that herself or it’s the system I don’t know. I’m getting tired of this **** and it’s such a inconvenience for a customer to sit on the phone for 40 min and still not get any help. It’s frustrating to deal with the same issue over and over again, and this feels like sabotage from Telkoms employees who do not have the best interest to the customer. Oh, and she says to me that I cannot get help from anyone but her. Apparently NO ONE within telkom can explain to me what’s going on with my account, I just have to go back to iStore where I bought the phone to read my terms and conditions. Well, if there’s anyone who’s still being fooled by telkom, then you’re in for a ride, a very bumpy and t***** one! Their employees don’t give a **** about services they offer you, perhaps management don’t employ people who share company’s values, have r management just don’t give a **** themselves, whichever case, the services are below standards. I’m not spending another cent with them! I’m done!