Telkom did it again, THE WORST SERVICE EVER!

So I app**** to cancel my service with Telkom, it's been 20 days and I don't have any feedback on progress.

I emailed the retention/cancellation department and nobody responded to my email.

I tried calling customer care on 180810, waited 20 minutes for a consultant, who then told me that her system is offline and I must call back immediately and speak to a different agent who's system is online.

So I called back immediately, waited another 20 minutes, spoke to a different agent who then told me that all their systems are offline and I must call back in 20 minutes.

How can one agent tell me one thing, and another agent tell me something else regarding the same subject?

There is a real problem with untrained staff with this company, wouldn't recommend it to anybody!