Telkom did it again

Did i new application on the 22th of June for a 10mbps adsl. I knew i had to pay for installation since i took it on month to month. I called on Friday to hear how far they were. They advised me that the account is with exchange and that it shoulnd take long. I gave them a phone call today only to learn that the order was canceled. The guy coulnd explain why. They want me to take out the order again. Its been 10 days. I dont want to wait another 10 days. The customer service isnt any good. After the guy coulnd explain why the order was canceled he put the phone down in my ear. After phoning back i had to hear that the system is offline. Is there any better internet service providers? if so please email me details **********