Telkom devices NOT insured - NO CONFIRMATION CAN BE GIVEN

Cell phones on Telkom Contract - not insured. Armed ******* in our house on 30/7/2023 @ 3:00 in the morning. Unable to get any kind of confirmation from Telkom that devices taken and black-listed are not insured. Insurance assessor needs this confirmation to process claim. Only indication that you are not insured is if there is NO insurance premium on your invoice - not acceptable confirmation for assessor. No other alternative available.