TELKOM DEVICE INSURANCE

A month and a half ago I called Telkom Device Insurance to update my policy since I was made aware that it still had a lost device as the insured device instead of the replacement one. I communicated with one of the consultants who advised I share my communication regarding the claim as well as the box for the replacement phone, to which I did. 2 weeks after I sent those I decided to call once again because there was on communication from their end. I was then advised that my policy had been cancelled WITHOUT my consent on the day I sent the documentation to update!!!

They have been giving me mixed communication since then. I have been sent from pillar to post with no conclusive assistance and to top it all off, I was still charged yet I am no longer insured.

I am thoroughly disgusted by their behaviour. Their lack of unison in their communications and 'attempts' at having this issue resolved.

BORED!!