Telkom Device Insurance - 2 months and counting and still no phone

Without a phone for 2 months: Dont use "Telkom Device Insure" (Mutual & Federal Risk Financing Ltd (The Insurer))

We submitted a claim on 13 December and the phone has still not been replaced. Purchased a IPhone through Telkom mobile and paid for Telkom Device Insurance. All premiums paid on time.

Phone reported ****** to Telkom within 48 hours and a case opened with SAPS. Telkom agents have asked for proof of the SAP case number more than 6 times. Each time we resent the same email and each time they asked for it again.

Two weeks ago we were informed that the claim had been approved and that the phone would be delivered within 24 hours. We have since then escalated daily and each time been informed that Telkom would attend to the escalation within 48 hours.

Today we were informed that Telkom had in fact not even placed a order for a new phone but that they were waiting for a older model to be delivered by the manufacturer.

The worst Insurance service I have ever experienced.