Telkom destroying small business in SA

Moving premises I requested a transfer of my current business ADSL line to my new address, this was done 3-4 weeks prior to the required date, following up a week later I'm told the transfer was cancelled due to the area exchange changing and I should have been notified. Order is reprocessed and I'm assured the transfer will be escalated, follow up a week later and nothing has been done, I'm told it could take 3-4 weeks!

Eventually your consultant suggests I cancel my current account/s and number and do a new application as this would be quicker, on her advice I signup for a new Fibre contract and immedialtely request cancellation of my current services on the Telkom platform, follow up a week later and again nothing has been done, the new fibre application is not moving forward and you also have no record of my cancellation.

This is a small business fully reliant on internet access which Telkom is either incapable of, or unwilling to supply. I am now paying for a service I do not have access to as I have already relocated, I am also forced to rely on over priced 3G access to try keep the business afloat.

Either supply the requested service or confirm you are unable to so we can explore other alternatives, should the current acount not be cancelled with immediate effect any funds debited will be recovered through due legal process.