Telkom despicable service!

Telkom has the worst service ever, I've been trying to claim for data I bought and never received since the 8th Of Aug. I went to a telkom store at Mall at reds where I was assisted by Amanda Masomba, she advised me to send proof of payment to show I bought the data of which I did. A week later nothing from telkom!I then emailed Amanda again who told me my case is still open. On the 26th of Aug I call Telkom again where I got assistance from Alricka Mechaela and had to resend everything again, who sounded promising, still as expected she was useless as well! on the 1st of Oct I called again got help from Audrey of which again I had to resend everything, she promised I'll get a refund in 72 hrs today is the 10th and I have not received my money back. I'm on the call with them as we speak and I'm told by Simthandela who's telling me my case was closed on the 20th due to insufficient proof provided, what nonsense is that?