Telkom deserves to have a category of its own for awards for the most biggest companies in South Africa that have no idea of what customer service is since 1991 till 2019, 28 years and still going strong with making sure they disappoint

telkom is one of the most disorganized companies iv ever had to deal with in my entire life when it comes to billing or even providing statements not to mention negligence they take a trophy . i have never enjoyed any experience when it comes to dealing with telkom you ask for a statement your given the run around and to be hornest the only reason i even signed up to even being a telkom cusomter was because i desperately needed ADSL in order for me to work No Phone calls just a line rental 2013 i cancelled my line cause i was moving what did telkom do they didn't disconnect i had to write to hello peter like im doing now well to thing it was the last of my problems well infect it was the beginning of a new one were i was using the line without a statement to later find that im now owing telkom as they have not been debiting my account for 1 full year came with a bill around R2500 and ridiculous re-connection fees i settled the account asked for them to start debiting again no problem sir we will do that for you come back 2 months down no debit orders done decided to rather link it to my account to make payments now i was super excited to hear that fiber is now available in my area i just couldn't wait to cancel this telkom account witch i did though the website that was advised to be convenient was sucessfull on the same day my fiber line was installed this was June 2018. What did telkom do what they do best Nothing they continued to bill me even though i cancelled mind you me this is like history repeating its self what do i then do contact telkom whats happening the line thats forever on each telkom consultant when asked a Question relating to billing (our systems are offline) i wait about a week i contact live chat support im told that they see the problem with request for a reversal that was ntokozo i believe her name was then i requested a statment and i was keen to know when will the issue be resolved said she will request for a letter to be sent from the credit department well i waited more then a month til date nothing from telkom i get an sms that says your case has been closed wow im happy now then 2 days later sms and a call now to be told iv been listed now im sitting with a bad credit record all thanks to telkom i contact the lady that has been calling me for collections i explain to her i dont know how many emails she says she will contact telkom and get back to me i waited another month to recive an email that says i should pay 1600 and odd rand to avoid being listed again telkom live chat what is happening i get someone els that tells me that i see the problem is on our side being telkom im requesting a reversal and an email will be sent 2 weeks later another SMS i need to pay telkom iv got a ref number from my cancellation cause i had a feeling this would happen im not surprised with telkom service it seems like each day the service just keeps on getting worse by the day im not sitting with a bad credit report and its all thanks to telkom