telkom Deserves less than 1 star rating

To start 1 start is to high for telkom. My home internet 4mb uncap have been down since 5/10/2019. After reported on 7/10/2019 nothing came to be fixed. On 25/10/2019 a sms was sent my case is resolved, stil no internet. Turned out after a call on 30/10/2019 the cable was ****** but telkom will not replace the cables and that is what they resolved the case. A debt order went through for R891 for 5 days of useable internet and their solution is to migrate to LTE but need to have a look "IF" LTE is available. Useless and pathetic. I tried a telkom sim with a telkom ****el to make use of some internet and tried for 2 days to load airtime and convert to data but 3 atempts for R150 was made and only 2 reversed. Now someone at telkom deduct R15 000 from my credit card and according to my bank this was for the airtime I tried to buy. Check the telkom sim, not airtime. So whats going on there?