Telkom Deposit Refund and Pathetic customer service

Since September 2017 I have tried to have WiFi installed into my house. I don't have a fixed line and also there's no cables to have a fixed line installed (been ****** couple years ago and Telkom just can't be bothered to replace those lines). I was then told I can install a fixed look alike "smart wireless broadband" what they call it. I was then asked to deposit an amount of R700 within 6 working days for them to book installation. (Account ********** 5756). After many phone calls and follow ups on installation I was then requested to go to the nearest Telkom shop to collect router and simcard. I travelled to Liberty Mall from Howick just to get there and be told that I don't qualify for this option. I then was told to purchase the Huawei router which I did (R1700) and then had to get prepaid sim and purchase prepaid data. Again on the 20th of Feb 2018 I tried again to get WiFi. Same explanation of what I have and would need. I then got told I qualify for the "Unlimited Home ADSL format with 24 month contract for R599 per month. (Acc ********** 75919) and again I had to pay R700 deposit. Which I did pay. I explained again I don't have a fixed line and there's no lines so ADSL won't work. I was told by sales rep that he double checked the address and area I am in and there is connectivity and lines and it won't be an issue to do installation. I got very excited because finally I would be able to get internet at home. Followed up on payment once R700 was deposited. (Refr ********** 46A) said they can pick up payment and will request for process to be sped up as this was now overdue. I then phoned again on the 7th of March to follow up and they said that they have requested a technician to go do installation they will keep in touch with me. On the 8th of March I received a call from Stanley the technician ( ********** 596 - Daisy Business Solutions), he came to my house and said there is no lines nor has any lines been replaced after being ****** years ago. He suggested I need WCDMA - Wireless phone. I phoned same day and spoke to Thandizile @ 10h46 (Refr CM ********** ). She mentioned to me that I should go for Smart Wireless Broadband with 10GB for R398pm (R199 Device including 10GB + R199 Landline Fixed line look alike). She then said I must go to my nearest Telkom store and tell them I want this option. Just to go there once again I was told I don't qualify for this. Then I had enough!! On the 15th March 2018 I phoned and complained about the service as every time I get offered packages and installations and all excited and just to go out of my way to collect at store I get told the same thing. I then said that I want my R700 deposit and I will never ever do business with Telkom again. No matter how good the offer. I was told that the money will be in my account by Friday (23/3/2018). This morning at 10h26 I contacted the accounts department again to follow up on my refund just to be told by Sikheli that I won't be paid this week as she said that someone phoned me on the 16th to confirm my banking details but apparently did not get hold of me. I did not receive any phone calls or messages. I also gave them my banking details on the 15th not sure why they would phone again?? All on the system during application as well and on all recordings. I asked to speak to senior manager and was told that my query has been escalated. Asked again to speak to snr manager and was told no one available at moment and that someone will come back to me within 48 hours with regards to deposit my R700 back to me. Why take money if you are aware that you won't be able to provide a service?? This money has been in their bank account for almost 2 months now, so they are benefiting on interests earned and the client must wait 2 weeks before they get their money?? Where is the fairness in this?? Quick to take our money but slow and slack to refund us for services not rendered!!!! I am done with Telkom and their sales and customer service people!!!!!!