Telkom - Deposit debited but not reflecting

Dear Telkom,

I think for such a big brand you surely have missed the mark on customer care. I app**** for home internet facilities and was advised that a refundable deposit of R700 was required. I then proceeded to pay the deposit with my husband's debit card via the details provided in your email to me. The debit was successful on his account, however the system on telkom gave me an error as the final otp was inserted. His account was still deducted from Telkom Demand Deposit for the amount of R700, Bank statements reflect this as well. So after calling your call centre (waiting over 15 mins for someone to pick up) I was advised there isnt anything reflecting on your end. So how is this possible? As the transaction was successful on his bank and the money went off. I was then advised that I would need to contact the sales department and advise them. After contacting the sales department they advised me that I need to contact the billing department (which was my 1st call). So Telkom please explain to me what services you offer, besides taking money from peoples accounts and not providing the services paid for. Please can this issue be rectified and the money returned to my husbands account as I would like to cancel the services I originally wanted from you. I would never want to receive services from such a confused business. #Paybackthemoney