Telkom - Deplorable lack of service delivery!!

After our phone has been cut off for the second week running, we are desperate for comprehensive service delivery. Despite calling every day of the week, except for Sunday, Telkom has simply left us no choice to report their absolutely terrible customer service. Each time I call the "technician" (whatever??) has a different story 1. An area problem, soon to be resolved 2. Problem has been escalated (whatever!!) 2. A technician was at the premises to inspect the problem (utter nonsense and lies, we are 7 people permanently at home and 3 people are totally dependent on the ADSL line that I pay Telkom for) Some-one would have noticed a Telkom presence..... 3. ...the problem has been solved- UNBELIEVEABLE, nothing has changed... 4. and today, finally, "the cables have been ******" - how easy to feed such bs to paying customers!! How can this be deemed professional service delivery in ANY language?! Telkom has the worst, most pathetic deplorable and disgraceful service delivery EVER! The worst part is, there is no higher authority that one can ask for assistance. Three people who HAVE to work from home due to the Covid situation stand to lose their jobs and/or businesses!!