Telkom - Department Communication

Good Day,

Can you kindly assist me with the below:

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- On 05/06/2019 I app**** to have my adsl line moved on 01/07/2019.

- On 06/06/2019 the technician arrived to move the line. I explained that it should only be done on 01/07/2019.

- On 01/07/2019 the technician did arrive, but the lady from the main house advised that she doesn't know me.

- The technician logged a note that the address is incorrect and that he tried to call me, which he didn't.

- The call center advised that the system does not allow for them to schedule another date, they can only escalate my inquiry.

- Only after the third call, Telkom called me Friday 05/07/2019 to schedule an appointment.

- They called twice and every time I answered, the call dropped. I tried to call back, but the Telkom system doesn't allow for that number to receive calls.

- Since then I called another three times, and all the call center can do is escalate the matter.

Please can you assist?

Kind regards,

Elizabeth Groenewald (Grobler)