Telkom delivery

i ordered a lte package which i still have not received over a month now. on the first delivery telkom put the wrong residential address so the courier company could not deliver. then telkom kept telling me theres no stock and then they waiting for the courier company which i then had to phone to be told that the parcel had been sent back as the addresses are wrong. i then phone the call center and explained what happened and they said they will resend it and correct the address which i find out today was not done and the courier company has to send it back. i waited 45 minutes to get through to a call center agent just to be put on hold while she checks with my id number and then at the 1 hour mark the call gets cut.