SJ
Shelley J
1 reviews | Active since Apr 2018
20 Aug 2018, 11:12
Telkom delivers worst service EVER!!!!
Good day
I still have not received ANY communication from Telkom. I have now contacted the Ombudsman and the NCC to investigate the matter. I’m still being billed but when logging on to my Telkom profile there is no subscription or account. I have canceled in November 2016. I published a post and the consultant said he would get back to me, even providing a reference number. Up to this day, no contact made.
I have contact the Ombudsman and National Complaints Commission to assist me with this nightmare!!!!
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Shelley J's updateReviewer Update
21 Aug 2018, 10:25Good day. I desperately need assistance. I canceled and returned my unused mobile handset in November last year already and Telkom has still not cancelled the contract. I’m being billed on a monthly basis and receiving a bad credit rating score because of this. I have phoned, emailed, spoke to consultants, emailed proof of everything but still I’m being billed! The service I have received has been terrible to say the least. No one has ever contacted me but Telkom very quick to seal the contract deal. The courier company collected the handset 2 days after it was delivered in November last year!!! Your service is so poor and think it must be made public. No one was able to assist me with this matter. Not even at a managerial level. I was just told “someone will contact me.” Please assist urgently!
SJ
Shelley J's update21 Aug 2018, 10:25
Reviewer Update
Good day. I desperately need assistance. I canceled and returned my unused mobile handset in November last year already and Telkom has still not cancelled the contract. I’m being billed on a monthly basis and receiving a bad credit rating score because of this. I have phoned, emailed, spoke to consultants, emailed proof of everything but still I’m being billed! The service I have received has been terrible to say the least. No one has ever contacted me but Telkom very quick to seal the contract deal. The courier company collected the handset 2 days after it was delivered in November last year!!! Your service is so poor and think it must be made public. No one was able to assist me with this matter. Not even at a managerial level. I was just told “someone will contact me.” Please assist urgently!