TELKOM DELIBERATELY IGNORE CANCELLATIONS AND VIOLATE CONSUMER PROTECTION ACT

Telkom is either the worst service provider out there or deliberately ignore requests for cancellations to boost their income. I moved out of my old home in November 2019, as per the consumer protection act I gave notice of 20 days for the end of November 2019 cancellation. I am STILL being charged and just received another subs invoice for FEB!!!!. I need my account cancelled back to 1 November Telkom is NOT going to break the law on me they are violating the consumer protection act provisions and I will report this matter to the consumer council if my phoneline is not cancelled back to november of last year and my account credited. Every time i phone I am told "pay the account before we cancel" how am i suppose to do this if they keep loading every month R628 subs for a phone that is NOT even used? When does the subs stop being added. It should have stopped end of November!!!!!!