Telkom deliberately denying me service

I asked Telkom to cancel only my Uncapped Internet (due to incorrect billing and terrible service, not to mention the major struggle to get a hold of them). They cancelled my entire line, so I could not move over to another Internet service provider. I have been asking constantly on Messenger, phoning and their chat service to have my line re-activated. They keep telling me my order has been escalated (every second day for more than a month). I can not do anything or even use someone else, because I did not want to use their services anymore.