Telkom DELIBERATELY canceling wrong line!!!

I am a telkom customer now for more than 2 years, and decided I want to change from an uncapped account to a capped account.<br> <br> I am an Engineer so naturally, after doing extensive (obsessive) research to what exactly I need to do, I figured out exactly how everything works, from ADSL lines, ISP's, Pricing, networks, voice lines, network exchanges, physical lines, uncapped data, capped data.<br> I almost went as far as to figure out what the meaning of life really is. :)<br> <br> 1. Upgrade ADSL line to a 10mb/s line. (In doing this I realized that telkom had been charging me for a 4mb/s line all along, even though I only had 2 mb/s uncapped data. OVERCHARGED FOR 2 YEARS!)<br> <br> 2. Get a capped deal from another ISP. This worked brilliantly and for about a week I had a great 10mb/s line speed. No problems, I was happy. But, I was still paying for data from telkom, so naturally I had to now cancel the uncapped data.<br> <br> 3. Cancel telkom uncapped data. Here comes the trouble!<br> They DELIBERATELY canceled my 10mb/s line and migrated my line to some alien planet because now nether telkom or the new ISP has control over my ADSL line, and no one can put me back on the 10mb/s line.<br> <br> Ridiculous!!<br> <br>