FG
Francois G
1 reviews | Active since Mar 2009
19 May 2015, 08:40
Telkom - Deliberate or Problem - Repeat Incident
Telkom - Are you just deliberate. Fault 117CTK100515 now 9 days overdue. Used to be we will solve in 2 days, It has changed to now to we will solve in 5 days. Go back to school you still can't count. <br> The previous fault took 13 days to clear and I had service for only 4 days. Please Investigate this further. SOMETHING IS VERY WRONG. Escalation does not help. Customer care does not help. No wonder they are in financial troubles.<br> In the last month I had 4 days service<br> In the last month I had 4 days service<br> In the last month I had 4 days service<br> In the last month I had 4 days service<br> In the last month I had 4 days service<br>
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Replies (1)Telkom's replyOfficial
19 May 2015, 08:50Hello greeffbf,
Thank you for your post.
Please accept our humble apologies for the frustration and inconvenience caused. One of the consultants in the escalations team will contact you.
Your social media reference number is SM111631.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Please accept our humble apologies for the frustration and inconvenience caused. One of the consultants in the escalations team will contact you.
Your social media reference number is SM111631.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,
Telkom's reply19 May 2015, 08:50
Official
Hello greeffbf,
Thank you for your post.
Please accept our humble apologies for the frustration and inconvenience caused. One of the consultants in the escalations team will contact you.
Your social media reference number is SM111631.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Please accept our humble apologies for the frustration and inconvenience caused. One of the consultants in the escalations team will contact you.
Your social media reference number is SM111631.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,
