telkom deletes my line and charges me a service fee for a new one

<p>Telkom deleted my line on the 1st of June without any prior notification to methen the following day I requested for it to be reinstated they then say 10 to 14 working days, then they state my number ********** 445 will be active and functioning normal again plus I have a credit on the account of about R260, I then phoned back on 12 June only to be told by appointment had been cancelled with the technician and the quickest way to resolve this is to have a new service number activated, I then stated it won't cost anything and the woman said no as the technician will be using the old line just to activate a new one and agreed but she will push for an in the week appointment, then I phoned back 2 days later only to be told the earlist appointment is the 22nd of june which I accepted. then the day came and I found out the service is for a new landline not ADSL which I had to wait another few days for, but was told yet again if I take the 4meg line with telkom I will not pay the installation fee. so can someone please explain why I am paying a service fee of R695 and why my new account isn't credited with my old accounts credit.</p>