Telkom deletes my e-mail account for no reason!

<p>I have been trying for over a month to move my line to the holding pool so that I can transfer it to another ISP. Telkom told me to send an e-mail to ********** which I did, and I provided all the information they asked me to. Apart from the standard automated response, I heard nothing. My follow-up e-mails were ignored. Yesterday, more than a month after my initial e-mail, I called and, after hearing the background, the consultant actioned it while I was on the line. She gave me a reference number ( ********** 35A) and told me it was now pending. Shortly after that, I noticed that e-mails weren’t coming through. This afternoon, I called and was told that the e-mail account has been deleted. Why did they do this? I need the e-mail account restored immediately, and I need confirmation that no e-mails have been lost in the course of this error.</p>