Telkom deleted my cellphone number of 12 years

<p>I went to Tygervalley Telkom on Wednesday 12 December 2016 to cancell my old contract due to them no longer having that contract deal and to upgrade as I was due for a new phone. A lady called Nicorene September helped me and assured me that I will be able to still use my old number, she will first have to make my sim prepaid and then I will be able to have a new contract with my old number. Thursday morning I phoned telkom just to make sure all is in order with the new contract and that I dont drive all the way to the mall with two small children and then the switching to prepaid did not go throug yet. So then I was informed no new contract have been issued for my number but that my old contract was cancelled. Before I could get in my car to drive to the Telkom shop my network went down. I went to a shop closer to me ( not where I app**** for the contract) just to find out my number was cancelled along with my old contract. Since then my father inlaw went to the Tygervalley shop where another person told him my number was cancelled and dont know what Nicorene ( that was now not working that day) did with my contract but everything is now messed up and my number was gone, but I will still be able to get a new contract...I dont want a new contract, I just want my old number back!!I had to leave for holiday and ended up at the Herm**** shop where a guy helped me to log a request to get my number back, he gave me a new sim and said we now just have to wait and see if I could get my number back as it shows deleted on the system. I phoned the 180 number on Friday from a friends phone where a lady assured me I WILL get my number back, but because it was public holiday and now weekend I will have to wait till Tuesday to see If they could get my number back. In the meantime I have no new phone no working number, and am without any form of communication if anything serious happens to me or my children. I can now only use my phone in wifi areas...I have taken the simcard out till Tuesday as I was told to switch my phone off. Please sort this out as I need my old number back asap.</p>