Telkom Delete Email account without authorisation during sales upgrade

I have been around your entire department with regards to my query and nobody is able to help. technical say to call sales, sales say to call service and service say to call technical. ???? 11:26 19 July I speak to Bongani in technical. When I upgraded my services on the 2 July 2018 from a sales call made to us, it has been identified that the person who upgraded us deleted our Telkom email account !!!!! Oh dear Lord!!!! I have lost all my emails and personal details for possibly 8 years. I assume you can now imagine that my patients is wearing thin VERY FAST now. Bongani at technical says that he is unable to assist and that I must speak to sales as they deleted the account. Sales say no I need to speak to services, Sanele at services says no she cannot help I need to speak to technical and Thandi at technical says she is unable to help I must speak to Sales.... for crying in a bucket how long do I need to go round in circles before someone can take responsibility. apparently no supervisors or managers are available and so I sit in an awefull situation, with Telkom deleting all our personal emails and information WITHOUT OUR AUTHORITY. All I ask for is that my email account that was deleted without authorisation be reinstated as it was with all my information. I also strongly suggest that you advise your sales department not to delete consumer accounts unless given authority to do so. Kind Regards