Telkom delays in re-instate wifi line

Had logged a call on Monday 13-11-2023 , Till date nothing has been . All falls promises , for 3 consecutives days falls promises., The line will be re-instated. Every time the same question asked - the call centre diverts the call to Technical Department - when given the Reference number - the same answer will be connected tomorrow. so since Tuesday - all those falls promises come one after another . How does one sort this problem for re-instate the wifi It is now more than 4 complete working days , no Technician was onsite , nor the department called the complainer with the regarding the complaint with reference number given to them. Please a humble request to Hellopeter to help - desperately need your help. Is there a hotline for complaining. to higher authority.