Telkom Delaying to Cancel my contract

I have went to telkom store on 14/09/2015 to cancel my contract *** which expired for quite some time. Up to now my contract has not been cancelled. On Monday 19/10/2015 i called telkom on 081180 to find out why my contract has not been cancelled. I was told telkom contacted me and never got hold of me hence they have not cancelled. To me it make no sense as i have completed their cancellation form and gave a copy of my ID at their store. Telkom has all my contacted details including email and still fail to send even an sms, call again or on alternative numbers to get hold of me. <br> <br> I went to their website to log a quiery on 21/10/2015. the same date i receive a call and email confirmation from their call center promising to escalte the matter to cancellation department that they will call me again and also send email in two days. Two days passby without any call or email. I callled telkom again and a consulted also promised the same way of escalating the matter to cancellation department. When i asked about cancellation department contact numbers i was told they dont have, they only work on system notification and they cant even copy my email when the escalate the ma