Telkom delaying line relocation due to failures

Requested previous ISP (Afrihost)to return ADSL line to Telkom on 16 July to perform a line relocation. They returned it on 16 July as requested.<br> <br> Telkom's Relocation department refused to chedule relocation because they claim that the line is still with the ISP, but there is clearly a fault in their system.<br> <br> I have now been without any internet service since then, becazuse their system is not taking the line correctly, so I cannot activate service or schedule a line relocation