1 reviews | Active since Jun 2017
Telkom delaying cancellation badly
<p>I canceled my Telkom LTE R299 10GB with all proper documents and it was submitted on system.</p> <p>but now more than two months delayed.</p> <p>they said with system screen that we cantacted customer but no respond but I never received any call or any sms or any email from Telkom for cancellation for 2 monthes.</p> <p>I think they delayed for continuous charging me.</p> <p>when I visited Telkom offiice or made call customer center they said on the system cancellation documents accepted.</p> <p>I also want to tell how unkind and unable Telkom customer center staffs.</p> <p>while they delayed my cancellation I had to still pay LTE R299 10GB though I am not using it at all.</p> <p> </p>
Good day Noleen
I brought cancellation form with all documents on 1th May but they delayed for 2months even they said that we need 21 working days.
when I visited or phoned service center they said we phoned customer but no answer. I can not believe it because even I put the two cell numbers on request but never received any call or any sms or any email for making confirmation of cacellation.
It seems they just repeat to write on the system same reason without working.
Good day Noleen
I brought cancellation form with all documents on 1th May but they delayed for 2months even they said that we need 21 working days.
when I visited or phoned service center they said we phoned customer but no answer. I can not believe it because even I put the two cell numbers on request but never received any call or any sms or any email for making confirmation of cacellation.
It seems they just repeat to write on the system same reason without working.